Please find below some of our most frequently asked questions.
All orders placed during our Secret Archive Sale will be shipped worldwide to you, from our HQ in QLD, Australia.
Due to the high volume of orders we received during our Secret Archive Sale, please allow 5-7 business days processing time on all orders. This is in addition to the shipping time stated at checkout.
Shipping times to your location may vary. Please refer to our shipping information for further information.
All orders are shipped internationally via EMS. We cannot offer DHL or express shipping on Online Warehouse Sale orders.
STRICTLY NO RETURNS OR EXCHANGES OF ANY KIND.
Please note, that all purchases made on this website are final sale and cannot be accepted for return or exchange of any kind, unless deemed faulty. All hats are sold in as-is condition.
Please note, we do not consider minor loose threads, flecking in wool or waved brims as manufacturing faults.
Please email firstname.lastname@example.org for any further questions.
Due to the heavily discounted prices we are offering in this Secret Archive Sale, we have limited customers to 5 pieces per order.
If you would like to order more items, please place a second order.
Unfortunately, due to the heavily discounted prices we are offering in this Secret Archive Sale, we cannot offer free shipping to customers.
Shipping is an additional cost that is charged upon checkout before finalising your order.
At Lack of Color, we accept payment via Credit Card, PayPal and Afterpay.
Please note, Afterpay is only eligible for purchases over $100.00.
Gift cards and credit notes are not eligible for use via the Lack of Color Secret Archive Sale.
Purchases made during the Lack of Color Secret Archive Sale are not eligible for Sunseeker Club loyalty points.
Please note, no discount codes or coupons can be used during the Lack of Color Secret Archive Sale, this includes all Sunseeker Club Loyalty rewards.