Shipping
Order Processing Time
All orders placed during our Secret Archive Sale will be shipped worldwide to you, from our HQ in Australia.
Due to the high volume of orders we received during our Secret Archive Sale, please allow 2-4 business days processing time on all orders. This is in addition to the shipping time stated at checkout.
Thank you for your patience.
Shipping Information
We offer a standard shipping service on all Australian orders.
All orders are sent via StarTrack and are sent with "Authority to Leave".
Standard shipping | 2-5 business days* | $15.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays.
You can track your parcel here.
We offer a standard shipping service on all orders to Canada. We also deliver to international PO BOX addresses (countries outside Australia).
Standard ShippingAll orders to Canada are sent with EMS Express. EMS Express is an international express service provided by Australia Post.
Please refer to the information below for average delivery times to Canada. Once the parcel reaches Canada it will be passed over to local post provider - Canada Post.
Standard shipping | 10-20 business days* | $30.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays.
You can track your parcel here.
We offer a standard shipping service on all orders to New Zealand. We also deliver to international PO BOX addresses (countries outside Australia).
Standard ShippingAll standard shipping orders to New Zealand are sent with EMS Express. EMS Express is an international express service provided by Australia Post.
Please refer to the information below for average delivery times to New Zealand. Once the parcel reaches the destination country it will be passed over to local post provider - NZ Post.
Standard shipping | 10-15 business days* | $25.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays.
You can track your parcel here.
We offer a standard shipping service on all orders to Israel. We also deliver to international PO BOX addresses (countries outside Australia).
Standard ShippingAll orders to Israel are sent with EMS Express. EMS Express is an international express service provided by Australia Post.
Please refer to the information below for average delivery times to Israel. Once the parcel reaches Israel it will be passed over to local post provider - Israel Post.
Standard shipping | 15-30 business days* | $30.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays. For parcel shipping to Israel, shipping times are an estimate only. We are currently experiencing extended delays on parcels of up to 30 Business Days.
You can track your parcel here.
We offer a standard shipping service on all international orders. We also deliver to international PO BOX addresses (countries outside Australia).
Standard ShippingAll international orders are sent with EMS Express. EMS Express is an international express service provided by Australia Post.
Please refer to the information below for average delivery times to your country and the local post provider your parcel transfers to once it reaches its destination country.
China | 10-20 business days* | $35.00 |
Taiwan | 15-20 business days* | $35.00 |
Japan | 10-20 business days* | $35.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays.
For countries not listed above, orders will usually take around 5-15 business days from the dispatch date.
Due to customs delays and other factors outside of our control, orders may take longer to arrive.
Lack of Color will not be held responsible for any delays that may occur.
Please note, the responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
For any questions regarding shipping and delivery times, please contact customer care.
You can track your Australia Post parcel here.
We offer a standard shipping service on all international orders. We also deliver to international PO BOX addresses (countries outside Australia).
Standard ShippingAll international orders are sent with EMS Express. EMS Express is an international express service provided by Australia Post.
Please refer to the information below for average delivery times to your country and the local post provider your parcel transfers to once it reaches its destination country.
Standard Shipping
France | 10-20 business days* | $30.00 |
Germany | 10-20 business days* | $30.00 |
Great Britain and United Kingdom | 10-20 business days* | $30.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays.
For countries not listed above, orders will usually take around 5-15 business days from the dispatch date.
Due to customs delays and other factors outside of our control, orders may take longer to arrive.
Lack of Color will not be held responsible for any delays that may occur.
Please note, the responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
For any questions regarding shipping and delivery times, please customer care.
You can track your parcel here.We are still experiencing unexpected delays on international parcels. Please note, all shipping times provided are estimates only and do not take into account unforeseeable delays due to COVID-19. These delays are outside of our control, particularly as the current situation continues to change and evolve daily.
Our team is doing everything possible to provide shipping updates and to remain in regular communication with you, our amazing customers. We are extremely grateful for your support during this time and thank you for your ongoing patience.
For any questions regarding your order, please email customer care.
Due to COVID-19, Australia Post has currently suspended their shipping service to the below countries:
- Bermuda
- Cayman Islands
- Denmark
- Finland
- India
- Iraq
- Ireland
- Moldova
- Puerto Rico
- Romania
- Russia
- Slovakia
- Slovenia
- Ukraine
Currently, we are unable to offer free shipping for orders $300+ to the countries listed above.
We apologise for this inconvenience and thank you for your understanding.
For more information, please visit the Australia Post COVID-19 Information page HERE.